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Home > Products > Consumer Electronics > CleanMate QQ2 Basic > QQ2 Basic & QQ200 FAQ


Frequently Asked Questions (FAQ) QQ2 Basic & QQ200

  1. What is the main difference between QQ2 Basic model and other QQ2 models?
  2. What do I get inside the CleanMate retail package?
  3. How many square feet of floor will be covered on a single battery charge?
  4. How long does CleanMate run on a single battery charge?
  5. How does it consume less energy than my upright vacuum cleaner?
  6. Do I need to purchase any replacement filters or bags?
  7. How big is the dust bin and how often do I need to empty it?
  8. Will CleanMate fall down stairs or step-down room?
  9. What types of floor does CleanMate clean?
  10. Will CleanMate go under sofas, beds, and furniture?
  11. Does CleanMate clean corners and along the walls?
  12. What is the suction capability of CleanMate?
  13. How does CleanMate move and clean the room?
  14. How much noise does CleanMate generate?
  15. Does CleanMate have any safety features?
  16. What is the purpose of CleanMate remote control unit?
  17. How do I use my remote control unit?
  18. What type of batteries does the CleanMate Remote use?
  19. How long does it take to recharge the battery?
  20. How do I recharge the battery and when do I recharge it?
  21. How do I charge battery on first time usage?
  22. Does the battery charger work in my area or country?
  23. What is the type and life of the rechargeable battery?
  24. What is the warranty period for CleanMates and product registration?
  25. What other features does CleanMate have?
  26. Can I read your user manual before I purchase CleanMate?
  27. The run time is short even I just recharge battery. Do I have problem on battery?
  28. How can I prevent QQ2 Basic from getting stuck?
  29. Can QQ2 Basic clean pet hair?
  30. Why QQ2 Basic is not picking up enough dirt?
  31. How do I find more information or feature comparisons to other brand vacuum cleaners?


1. What is the main difference between QQ2 Basic model and other QQ2 models?

The only difference is: QQ2 Basic requires manually battery recharge and other QQ2 models charge battery automatically when battery power is low. There is no other functional difference.

2. What do I get inside the CleanMate retail package?

One main unit with a dust collection bin, rechargeable NiMh 2500mAh battery, quick battery charger, remote control unit with battery, user manual, warranty registration card, cleaning brush, and 3 washable filters.

Please remove all packaging material (e.g. protection foam behind bumper) before use CleanMate.

3. How many square feet of floor will be covered on a single battery charge?

One single charge will clean about 400 square feet.

4. How long does CleanMate run on a single battery charge?

A single charge can last from about 60 minutes to 80 minutes based on battery and floor conditions.

If the run time is shorter, please check and clean the roller brush.

5. How does it consume less energy than my upright vacuum cleaner?

It consumes only 24 watts. A typical upright vacuum cleaner motor will take 12 Amp current and consume more than 1000 watts of power.

6. Do I need to purchase any replacement filters or bags?

No. You can clean the filter by rinsing with water and reusing it. Dust is collected inside a plastic bin which is also washable.

7. How big is the dust bin and how often do I need to empty it?

The size of dust bin is 0.3 liter. It depends on how dirty your carpet is. There is a clear window which makes it easy to view the fullness of the dust bin.

8. Will CleanMate fall down stairs or step-down room?

No. CleanMate has sensors which will detect the height and will turn away from steps to prevent dropping. Contrast lighting on the floor will make the stair-avoidance system less effective.

9. What types of floor does CleanMate clean?

It will clean carpet, hardwood, tile and linoleum floor. It will not clean plush and long pile carpet. It will not suck up dirt embedded deep down in the fibers of long pile carpet.

10. Will CleanMate go under sofas, beds, and furniture?

The height of CleanMate is 3.5 inches. It will clean areas underneath your bed or furniture which are 4 inches off the floor.

11. Does CleanMate clean corners and along the walls?

Yes. CleanMate's side brush will sweep the dust along the walls and the main brush will suck the dust.

12. What is the suction capability of CleanMate?

The vacuum fan is rotating at speed of 5.2 meter per second. It has good suction power.

13. How does CleanMate move and clean the room?

It has pre-programmed moving patterns to cover the area to be cleaned. 5 moving patterns: Spiral, Special Bounce, Along Wall, S Shape, Polygonal Spiral You can use remote control unit to direct the unit’s movement and cleaning pattern. It will move at speed of 35cm per second.

14. How much noise does CleanMate generate?

CleanMate noise level is 80 dB (decibels) at distance of 20 cm. It is much quieter than a regular vacuum cleaner.

15. Does CleanMate have any safety features?

Yes. CleanMate will generate noise and shut off automatically whenever it is picked up or gets stuck.

16. What is the purpose of CleanMate remote control unit?

The CleanMate Remote enables you to perform a variety of tasks with your CleanMate without touching the main unit. You can turn your CleanMate on and off, drive CleanMate to specific areas to be cleaned, select cleaning pattern and set the timer. You can embed remote control unit when not in use directly into CleanMate’s upper cover to prevent it from being lost.

17. How do I use my remote control unit?

The remote control uses infrared light to communicate with the main unit. Point the remote to the main unit within 3 meters or 8 feet distance without any blocking objects.

18. What type of batteries does the CleanMate Remote use?

The CleanMate Remote requires one coin size 3V lithium battery (CR2032 which is included).

19. How long does it take to recharge the battery?

It will take about 2 ½ hours to recharge a fully depleted battery. It will take 12 hours to charge the battery for the first time to achieve peak battery performance.

20. How do I recharge the battery and when do I recharge it?

You need to recharge it manually with the battery charger. Turn off the power switch and plug in the battery charger into an AC outlet and insert wire terminal into the power jack which is located next to the on/off switch. It is similar to the way you recharge your cell phone. The POWER green light will flash during charging, and will become a steady green once the battery is fully charged. The LOWER BATT CHARGE red light will come on with a buzzing noise to indicate that the battery should be recharged. It will take about 2 to 2 1/2 hours to fully recharge the battery. To save power consumption, unplug AC charger after battery recharging is complete.

21. How do I charge battery on first time usage?

Battery is pre-installed, pull out protective film so unit can be recharged and turned on . Protective clear film has red color arrow direction, swing film left and right until it can be pulled out.

Plug one end of battery charger to the charging port on vacuum first, then plug the other end of charger to power outlet. Blue LED indicator is flashing during battery charging. You will hear one or two beeps and LED indicator is turned off when battery is fully recharged. Disconnect battery charger power cord after battery is fully recharged.
Fully charge the battery before using the vacuum for the first time.

22. Does the battery charger work in my area or country?

In USA/Canada area, battery charger is 120V 60Hz. Different charger will be used outside USA/Canada , please consult your distributor or retailer for the right type of charger. The DC output of the battery is 22V 1000mA. We also have AC charger which can work on 240V 50Hz.

23. What is the type and life of the rechargeable battery?

CleanMate is powered by one NiMh 14.4V 2.5Ah rechargeable Battery. It will last more than 500 rechargeable cycles.

24. What is the warranty period for CleanMates models and product registration?

It has a one year manufacturer warranty on CleanMate unit and 6 months on battery.

Please register CleanMate product via mailing product registration card to us or fill out on-line form. You can find product serial # at bottom of CleanMate unit.

25. What other features does CleanMate have?

CleanMate has the following unique features:
  • It will come to a lighter area from a dark area when the battery is low. So you do not need to look for it under a bed or dark area.
  • Attached ultraviolet light can provide disinfection.
  • It also has a built-in slot for you to put fragrance in to remove odors.

26. Can I read your user manual before I purchase CleanMate?

You can download the CleanMate user manual

27. The run time is short even I just recharge battery. Do I have problem on battery?

Do you clean hairs on roller brush? Dirty roller brush will shorten unit running time.

New battery may come in discharged condition, so please recharge the battery fully before using the CleanMate. When you install the battery into CleanMate unit, make sure the battery seat securely in the battery compartment and makes good contact inside.

The initial charging time might be short, but after a complete cleaning cycle, the normal battery charging will become about 2 1/2 to 3 hours. If the battery charging time is short after many recharging cycles and running time is still short (less than 30 minutes), then battery may be over drain. Please recharge the battery for 3 days continuously without unplug AC charger.

If short CleanMate running time problem persists, the problem may be cause by a defective battery, a defective AC charger or the malfunction of CleanMate unit itself. CleanMate uses 14.4V NiMH battery on QQ2. The normal output voltage of CleanMate AC charger adapter is in 20~22V range. You can measure voltage of battery, it should not be less than 10V. Fully charged battery voltage should be between 14.4 to 16.5V.

Do not leave the battery in drained condition for a long period of time. Charge the battery as soon as you can after the cleaning is done. Leaving battery in drained condition for too long will damage the battery.

28. How can I prevent QQ2 Basic from getting stuck?

When QQ2 Basic gets into a tight spot, it will usually find its way out after some times. We recommend that you watch QQ2 Basic the first couple of times you use it, so you can see if there are cleaning areas where it gets stuck, and move things and set up barrier as needed. Because QQ2 Basic lightly bumps walls and other objects as it cleans, remove any light items that may be pushed or knocked over. Of course, you will get better results if you clear the floor of any loose items before cleaning, just as you would if you were using a traditional upright vacuum.

29. Can QQ2 Basic clean pet hair?

Yes. QQ2 Basic does a good job in vacuuming pet hair. You should run QQ2 Basic frequently to maintain your home free of pet hair, and clean QQ2 Basic brushes every time you empty the dirt bin.

30. Why QQ2 Basic is not picking up enough debris?

QQ2 Basic will not pick up large debris which is bigger than its dust bin intake opening.

If QQ2 Basic doesn’t seem to be cleaning as well as it did, your brushes and/or filter may need cleaning . We suggest you remove and cleaning QQ2 Basic brushes whenever you empty the dust bin. Check side brush too.

31. How do I find more information or feature comparisons to other brand vacuum cleaners?

Please e-mail your questions to

 

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