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Frequently Asked Questions (FAQ) Cleanmate QQ3

  1. Why should I buy QQ3 model?
  2. What are the additional functions on QQ3 than QQ2 models?
  3. How many models of QQ3 are available and what is the main difference between them?
  4. How do I set scheduler functions?
  5. Will QQ3 continue to do vacuuming after battery is recharged?
  6. What is the main purpose of SWEEP OFF on remote control unit?
  7. Should QQ3 remain at charging base after battery is fully charged?
  8. I order a QQ3LT model why the color box shows QQ3T?
  9. What is the warranty period for CleanMates QQ3 and product registration?
  10. Where can I get QQ3 Quick Start Guide?
  11. Does QQ3 have virtual wall like device to block vacuuming area?
  12. How to charge the battery correctly?
  13. Where to place Self-Charging Station to make it easier for the QQ3 to find it?
  14. Why doesn't the QQ3 not move directly toward Self-Charging Station?
  15. How to save timer setting on charging station?
  16. How to set up clock and scheduler setting on charging station?
  17. How to detect when the dust bin is full and when to empty debris inside dust bin?
  18. Why do I see sparks when I plug in AC power to charging station?
  19. Will having the UV light on shorten QQ3 unit running time?
  20. Is QQ3 good to clean thicker carpets? Can it go over area rugs with tassels and if gets stuck reverse and move on?
  21. Can the CleanMate QQ3 climb to different floors throughout my house, or if I can only use it on one floor of my house?
  22. When and where do I buy Sonic Wall of QQ3?
  23. The CleanMate does not pick up anything?

1. Why should I buy QQ3 model??

This latest Cleanmate series model has more cleaning power and incorporated many user feedbacks with enhancements. QQ3 has the following USA Patent Pending Numbers: 12/954122, 12/954166, 12/954107, 12/982294, 12/954211, 12/956879, 13/004690, 2006/0259194 A1

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2. What are the additional functions on QQ3 than QQ2 models?
Additional features on QQ3 are:

  • Two roller brushes enhance the cleaning capability over QQ2 models, large size debris can be cleaned up.
  • Two-stage cleaning with strong vacuuming power, QQ3 can clean dirt, dust and pet hair.
  • Improve searching and quickly locate home base to self-recharging when low on battery power.
  • Optional sonic walls to confine cleaning area.
  • Larger dust bins (0.67 liter) to contain more debris and garbage, illustration on next page.
  • Up to 90 minutes for cleaning.

See below diagram for cleaning illustration.

It also has scheduler functions. On the preset cleaning time, QQ3will leave the charging base and start the cleaning session automatically.

User can program it to start cleaning job at the same time on every day, or on any day of week user choose.

Start cleaning with remote control so you don't need to bend your back to operate QQ3. It is good for back injury person.

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3. How many models of QQ3 are available and what is the main difference between them?

We sell two models in USA market: QQ3T with LED display and QQ3LT with LCD display. The only difference is on the display type. QQ3LT model does NOT come with Sonic Wall. QQ3LT II model with Sonic Wall is NOT available on USA market yet.

You can review the complete CleanMate models comparison chart at manufacturer web site web page.

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4. How do I set scheduler functions?

You need to have self-charging base plug into AC outlet and perform time setting and self cleaning on pre-setting time.

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5. Will QQ3 continue to do vacuuming after battery is recharged?
Yes. You can command the unit to do vacuuming after battery complete recharge by hit "GO" key on the charging base.

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6.What is the main purpose of SWEEP OFF on remote control unit?
Sweep function is to sweep large debris into dust bin. Turn off sweep function, QQ3 will only perform vacuum function. QQ3 running time will be longer and quieter if only perform vacuum function. If the room is not so dirty, then vacuum function only will be OK to clean the room.

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7. Should QQ3 remain at charging base after battery is fully charged?
Yes. QQ3 must remain at charging base after recharging is complete. Scheduler functions will not be working if QQ3 is not on the charging base.

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8. I order a QQ3LT model why the color box shows QQ3T?
Please check the unit inside the color box. If unit display is LCD type, then it is a QQ3LT model. There is no Sonic Wall for QQ3LT model. We are re-designing color box to avoid confusion.

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9. What is the warranty period for CleanMates QQ3 product registration?
One year unit warranty and 6 months battery warranty.

Please register QQ3 on-line at cleanmate.metapo.com. You can find product serial number at bottom of CleanMate unit.

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10. Where can I get QQ3 Quick Start Guide?
To download or read the QQ3 Quick Start Guide Click Here

To download or read the QQ3 Manual with Scheduler Instructions Click Here

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11. Does QQ3 have virtual wall like (Sonic Walls) device to block vacuuming area?

Sonic Wall will be released for QQ3LT II model only when its functionality is stable. You cannot order Sonic Wall now.
Sonic Walls can be set to block an area 1.5M (5ft.) long. Sonic Wall beam is keyhole shaped. A larger cone-shaped section blocks off areas of your home where you don’t want QQ3 to go.

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12. How to charge the battery correctly?

#1 Charge Battery Manually (see user manual for details)
Follow AC Charger connection sequence on the diagram below to avoid sparks.

#2 Charge Battery Automatically via charging station. (see user manual for details)
Follow the diagram below to connect charging station for auto charging and avoid sparks.

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13. Where to place Self-Charging Station to make it easier for the QQ3 to find it?

Having the Self-Charging Station in a place where there are a lot of objects will make it harder for the QQ3 for find it. For better QQ3 searching performance, place the Self-Charging station at the central location of your house or a location that has open space. We recommend placing the Self-Charging station next to a wall leaving space of at least 15" from the each side of the charging station. Also do not place it at corners or edgy places. Refer to the images below to decide where to place your Self-Charging Station.

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14. Why doesn't the QQ3 move directly toward Self-Charging Station?


The QQ3 unit will automatically direct itself to dock on Self-Charging station when it is located within the signal range. When QQ3 unit is not within the Self-Charging Station signal range, it will move along the wall until it detects Self-Charging station’s signal.

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15. How to save timer setting on charging station?

Charging station clock and scheduler setting will not be saved when AC power is lost. You need to reset clock and scheduler setting after AC power is restored. If there is no power outage but timer setting is reset to 00:00 after battery is fully recharged, please contact technical support for help.

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16. How to set up clock and scheduler setting on charging station?

Please refer to Scheduler Operation Section on user manual.
LCD display should show 00:00 when charging station is power on. If there is no display, then contact technical support for help.Click here for Live Chat with tech support.

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17. How to detect when the dust bin is full and when to empty debris inside dust bin?

QQ3 dust bin capacity has 0.67 liter which is larger than QQ2 model (0.3 liter) and Roomba unit. You need to check dust bin debris level when one cleaning cycle is finished. Please empty dust bin and clean air filter as often as possible. There is no harm to run QQ3 even the dust bin is full. QQ3 will no longer pick up debris or it will lost vacuum power when dust bin is full or filter is very dirty.

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18. Why do I see sparks when I plug in AC power to charging station?

Please refer to question #12 diagram for correct electric cable connection sequence.

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19. Will having the UV light on shorten QQ3 unit running time?

It will not impact QQ3's running time too much. QQ3 UV light helps to disinfect and clean better. The UV light is automatically turned on at the scheduling vacuum time.

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20. Is QQ3 good to clean thicker carpets? Can it go over area rugs with tassels and if gets stuck reverse and move on?

QQ3 can clean carpets that are thick up to 1/2". QQ3 can climb up 1/2" carpet. It will not go over rug with tassels since the roller brush will not do reverse action like Roomba unit.

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21. Can the CleanMate QQ3 climb to different floors throughout my house, or if I can only use it on one floor of my house?

The QQ3 can only clean one floor at time. You need to hand carry it to different floor to do cleaning.

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22. When and where do I buy Sonic Wall of QQ3?

We will sell QQ3LT II model with two sonic walls on 2nd half of this year. Current model, QQ3T or QQ3LT does not have sonic wall. You can buy Sonic Wall as additional accessories which will work with your existing QQ3 unit.

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23. The CleanMate does not pick up anything?

Press VAC button on remote control unit. Check the intake slot to see if there are any obstructions. Make sure to routinely clean out any objects that can cause the opening to be clogged. Any air flow out from the opening on the unit back? Do you hear any vacuum motor running noise? If not, then vacuum motor may not be connected or defective.

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